Frequently Asked Questions (FAQ)

What is the American Express Member Favorite program?

The American Express Member Favorite program recognizes select small merchants that accept American Express® Cards. American Express uses Cardmember spending patterns to identify merchants that are the most popular when compared to other local small businesses in the same category – these are the American Express Member Favorites. It is not based on customer feedback, nor is it a reflection of quality or service. American Express uses its Cardmember spending patterns, at an aggregate level, to identify American Express Member Favorites. 

Why is a merchant chosen as a Member Favorite?

We looked at where American Express Cardmembers use their Cards, and compared to other local small businesses in the same category, the Member Favorites chosen are among the most popular small local destinations. In short, being a Member Favorite means the merchant is a popular spot among our Cardmembers.

How do I find a 2017 American Express Member Favorite?

Look for the American Express Member Favorite decal in shop windows. You can also search for these popular destinations on the “Find Member Favorites” page.

Is there anything I need to do to become an American Express Member Favorite?

There is absolutely nothing you have to do to be a Member Favorite. This program has been designed to acknowledge our Cardmembers' favorite merchants.

We do suggest that you proudly display your decal, tentcard and certificate after you become a Member Favorite. It will help identify you as a trusted Member Favorite.

How do I become an advocate on social media?

Be sure to use #MemberFaveHK and @americanexpresshongkong when spreading the word online.

How often is the American Express Member Favorite list refreshed?

The American Express Member Favorite list is refreshed on an annual basis.